That's not a bad idea, and I ended up importing my ~17000 tickets and imported the resolved date into the starts date, and then in phpmyadmin I did update `Tickets` set `Resolved` = `Starts` where `Queue` = '4'
Now my question is can I now move all the tickets with? update `Tickets` set `Queue` = '3' where `Queue` = '4' From: [email protected] [mailto:[email protected]] On Behalf Of Kenneth Crocker Sent: Friday, July 15, 2011 12:23 PM To: [email protected] Subject: Re: [rt-users] Import from Old System and Set Resolved Date Jason, If you're using the API and you are setting the status to resolved, then RT is going to set that date to now. What I recommend is creating a Custom Date Field and putting your original resolved date into that and then after conversion, run some SQL that will change the resolved date (don't forget to include the "To" date in the TRANSACTION Record) to the value in that Custom Field. That's the best idea I have. Hope it helps. Kenn LBNL On Fri, Jul 15, 2011 at 3:40 AM, Jason Ledford <[email protected]<mailto:[email protected]>> wrote: Let me rephrase the question and change the subject. How can I migrate my old work orders from an old system and set the resolved date? When I do this with the offline tool, even though it has the resolved field for me to fill out, it ignores that and sets the date to now(). Is there any other way to import from another system where I can accuratly set that date? ________________________________________ From: Jason Ledford Sent: Wednesday, July 13, 2011 7:12 AM To: [email protected]<mailto:[email protected]> Subject: Re: imports with the offline tool not taking resolved date Sorry, I know this is an older email http://www.gossamer-threads.com/lists/rt/users/73345?search_string=offline%20resolved%20date;#73345 but I am trying to do this and have a question about what the last person suggests. I can't find that code in the CreateTicket code like suggested, I am sure I just don't know what I am looking at. Using RT 3.8.9. Thanks for any help. -------- 2011 Training: http://bestpractical.com/services/training.html
-------- 2011 Training: http://bestpractical.com/services/training.html
