On Mon, Jul 18, 2011 at 03:27:41PM +0000, Roedel, Mark wrote: > One of our managers would like to know if there's a way - short of > removing the relevant > sections from the ticket maintenance screens - to control the use of the > checkboxes that turn > email notifications to particular users on and off? Alternately, are > there options for > searching for and reporting on tickets where a user's notifications are > squelched? (We're > currently running 3.8.10 but working towards a 4.x upgrade, so answers > applicable to either > version would be helpful.)
4.0.1 gives you some new improved UIs for squelching since you can handle it globally and per-ticket. The ShowOutgoingEmail right controls whether that box shows up. However, it also controls whether you see in transaction history that mail went out. -kevin
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