Hi, Enable debug logging. RT dumps a lot of data regarding recipients.
One thing is that one time recipients are affected by NotifyActor option and squelching. On Wed, Jul 20, 2011 at 11:58 PM, Matt Brennan <[email protected]> wrote: > Good Day, > > I am having an issue where the One-Time CC doesn't seem to be > working on any of my queues. I have confirmed I have the follow > scrip's installed globally: > > On Correspond Notify Other Recipients with Template Correspondance > On Comment Notify Other Recipients as Commant with Template Correspondance > > No matter what I try, it won't CC. It does log RT-Send-CC on the > message with the proper address but doesn't record an outgoing message > to the user. > > Thanks, > Matt > > -------- > 2011 Training: http://bestpractical.com/services/training.html > -- Best regards, Ruslan. -------- 2011 Training: http://bestpractical.com/services/training.html
