Hi,
I'm trying to allow ticket transfers between two queues that have modified
lifecycles and I'm running into a snag: "There is no mapping for statuses
between these queues. Contact your system administrator."
I've attempted to configure the status mapping in RT_SiteConfig.pm, but I must
be missing something. Could someone confirm that I've got the formatting
proper? Also, do I need to place this in each corresponding lifecycle, or just
once in the lifecycle section of the file?
_maps__ => {
'swdev -> default' => {
'Created => new',
'InDevelopment => open',
'Completed => resolved',
.... Etc...
},
},
I would greatly appreciate any assistance with my somewhat simple (yet
frustrating) problem.
Thanks,
Ian
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