> From: Alex Vandiver [mailto:[email protected]] > Sent: Friday, July 22, 2011 10:02 AM > To: Ian Roy > Cc: [email protected] > Subject: RE: [rt-users] Unable to transfer tickets to a queue with a different > lifecycle > > On Thu, 2011-07-21 at 20:57 -0600, Ian Roy wrote: > I've made the changes that you mentioned, but I'm still getting the >error. > > It would be handy if you could clarify the positioning of this code. > Does the above need to be located in the definition of swdev or >default? > > Neither: > > Set(%Lifecycles, > default => { > initial => [ 'new' ], > active => [ 'open', 'stalled' ], > inactive => [ 'resolved', 'rejected', 'deleted' ], > # ... > }, > > swdev => { > initial => [ 'Created' ], > active => [ 'InDevelopment' ], > inactive => [ 'Completed' ], > # ... > }, > > __maps__ => { > 'swdev -> default' => { > 'Created' => 'new', > 'InDevelopment' => 'open', > 'Completed' => 'resolved', > # ... > }, > }, > ); > > - Alex
That worked perfectly. Thank you. -------- 2011 Training: http://bestpractical.com/services/training.html
