Hello all,We have a RT escalation script which is run every hour to increase the priority level of a ticket. In doing so, it creates a lot of noise within the work order itself, placing "Enoch Root - Priority changed" everytime its increased. I was wondering if its possible to suppress those messages?
RT version: 4.0.1 Thanks, Jason -------- 2011 Training: http://bestpractical.com/services/training.html
