On Fri, Jul 22, 2011 at 08:59:05AM -0400, Jason Brown wrote: > Hello all, > We have a RT escalation script which is run every hour to > increase the priority level of a ticket. In doing so, it creates a > lot of noise within the work order itself, placing "Enoch Root - > Priority changed" everytime its increased. I was wondering if its > possible to suppress those messages?
Without knowing what the script does, that's hard to say. One of the RT::Actions available to rt-crontool has a "skip the transaction" message, the other doesn't. If you've written custom code, you can steal the skipping code from the correct RT::Action -kevin
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