Hi folks, After googling some more, I have found the solution..
Set($EmailSubjectTagRegex, qr/(?:<old RT name>|<new RT name>)/i ); Sorry for the list chatter... hopefully this just makes it easier to find though :D Thanks! Mike. On Fri, Jul 22, 2011 at 9:57 AM, Mike Johnson <[email protected]> wrote: > HI all, > > I'm going through a conversion right now. We are upgrading from 3.2.1 to > 3.8.11. We are also updating the hardware... and URL to RT. > > Old.rt.com <http://old.rt.com/> > > new.rt.com > > So the issue I need to resolve... > > active tickets from old.rt.com will have emails coming in to update those > active tickets. their subject line will have [old.rt.com #ticketid] > > I need those emails to update the ticket in new.rt.com. But, > new.rt.comdoesn't recognize [ > old.rt.com #ticketid] it's looking for [new.rt.com #ticketid] > > There has to be a way to trick RT... > > Thoughts? > > Thanks in advance for any input! > > -- > Mike Johnson > Datatel Programmer/Analyst > Northern Ontario School of Medicine > 955 Oliver Road > Thunder Bay, ON P7B 5E1 > Phone: (807) 766-7331 > Email: [email protected] > -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: [email protected]
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