HI all, I'm going through a conversion right now. We are upgrading from 3.2.1 to 3.8.11. We are also updating the hardware... and URL to RT.
Old.rt.com new.rt.com So the issue I need to resolve... active tickets from old.rt.com will have emails coming in to update those active tickets. their subject line will have [old.rt.com #ticketid] I need those emails to update the ticket in new.rt.com. But, new.rt.comdoesn't recognize [ old.rt.com #ticketid] it's looking for [new.rt.com #ticketid] There has to be a way to trick RT... Thoughts? Thanks in advance for any input! -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: [email protected]
-------- 2011 Training: http://bestpractical.com/services/training.html
