Hi All Does anyone know how to remove the INLINE history from ticket updates. By this I mean text like the following:
On Wed Jun 29 12:59:29 2011, [email protected] wrote: > > Good afternoon ....many thanks for prompt delivery, however it seems > that 17 ½" collar would be better ....are they in stock ? > > > Jeffrey L > MANAGING DIRECTOR. > It is totally redundant as the text is already in the ticket chronologically. Note that setting $MaxInlineBody will not be useful as long messages which include INLINE History plus latest message will exceed the $MaxInlineBody value and NONE of the message will be visible. Regards Naresh -- Naresh Maharaj, Katsuma Limited email: [email protected] web: http://www.hewittandmay.co.uk
-------- 2011 Training: http://bestpractical.com/services/training.html
