On Sat, Jul 23, 2011 at 01:12:56AM +0100, Naresh Maharaj wrote: > Hi All > > Does anyone know how to remove the INLINE history from ticket updates. > By this I mean text like the following: > > > On Wed Jun 29 12:59:29 2011, jeffreyw...@xxxxxx.co.uk wrote: > > > > Good afternoon ....many thanks for prompt delivery, however it seems > > that 17 ½" collar would be better ....are they in stock ? > > > > > > Jeffrey L > > MANAGING DIRECTOR. > > > > > It is totally redundant as the text is already in the ticket > chronologically. > > Note that setting $MaxInlineBody will not be useful as long messages which > include INLINE History plus latest message will exceed the $MaxInlineBody > value and NONE of the message will be visible. > > > Regards > > > Naresh > -- > Naresh Maharaj, > > Katsuma Limited > email: i...@hewittandmay.com > web: http://www.hewittandmay.co.uk
Hi Naresh, I think you just need to edit the appropriate templates to say what you would like to say. It is not however neccessarily redudant since the message may not be correctly signed or attributed (a.k.a. forged) and without the tagline, people reading the Email will not know who actually updated the ticket. The very first time someone forges a response and causes a real problem you will be explaining to people "How could that have happened?" Cheers, Ken -------- 2011 Training: http://bestpractical.com/services/training.html
