Mike, I find that in that situation, I check the box (include disable users in search) at the bottom of the screen (for searching for Users) and then using the *exact* (caps/lower case) format of the UserID that I see in the table, I usally find what I want. The sear criteria IS case-sensitive.
Hope this helps. Kenn LBNL On Fri, Aug 5, 2011 at 12:11 PM, Mike Johnson <[email protected]> wrote: > Hi all, > > We are using LDAP integration and I'm not able to create an RT account for > an LDAP user to give them RT access(non-priv, just to create tickets and use > SelfService). > > RT keeps telling me the account exists, but I can't see it in UI to give it > access to RT. > > In the SQL side, I can see the record in the Users table in the RT > database... > > Any thoughts on why RT won't show me that record on the UI page? > > Thanks! > Mike. > > -- > Mike Johnson > Datatel Programmer/Analyst > Northern Ontario School of Medicine > 955 Oliver Road > Thunder Bay, ON P7B 5E1 > Phone: (807) 766-7331 > Email: [email protected] > > > -------- > 2011 Training: http://bestpractical.com/services/training.html >
-------- 2011 Training: http://bestpractical.com/services/training.html
