Hi,
This is embarrassing. I noticed this morning that my "N newest unowned tickets"
search on my RT at a glance page was only listing tickets from one queue. I
went and edited the predefined search itself: Search - Unowned Tickets, and
it's defined like this:
Owner = 'Nobody'
AND (
Status = 'new'
OR Status = 'open'
AND Queue = 'xxxxxxx' <---- I see the problem!
I'm at a loss on how to revert this search - I've tried deleting that criteria
but that seems to only affect the search at that time - not at the RT at a
Glance page. It looks like it's saved in RT System's saved searches,
deleting/re-adding a search of the same name doesn't help either. Any pointers?
Thanks,
Patrick
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2011 Training: http://bestpractical.com/services/training.html
