I ended up with a few saved searches and ended up deleting them and recreating the "Unowned Tickets" search manually and saved it under System Searches. Back to normal…thanks.
Patrick From: [email protected] [mailto:[email protected]] On Behalf Of Ruslan Zakirov Sent: Monday, August 08, 2011 10:17 AM To: Patrick Fish Cc: [email protected] Subject: Re: [rt-users] Help with Saved Search After deleting condition you should update saved search. Regards, Ruslan. From phone. 08.08.2011 21:11 пользователь "Patrick Fish" <[email protected]<mailto:[email protected]>> написал: > Hi, > > This is embarrassing. I noticed this morning that my "N newest unowned > tickets" search on my RT at a glance page was only listing tickets from one > queue. I went and edited the predefined search itself: Search - Unowned > Tickets, and it's defined like this: > > > Owner = 'Nobody' > AND ( > Status = 'new' > OR Status = 'open' > AND Queue = 'xxxxxxx' <---- I see the problem! > > I'm at a loss on how to revert this search - I've tried deleting that > criteria but that seems to only affect the search at that time - not at the > RT at a Glance page. It looks like it's saved in RT System's saved searches, > deleting/re-adding a search of the same name doesn't help either. Any > pointers? > > > Thanks, > Patrick > > -------- > 2011 Training: http://bestpractical.com/services/training.html
-------- 2011 Training: http://bestpractical.com/services/training.html
