Hello, thanks for the hint, but it doesn't work as expected. In fact, in the advanced page, the fileds used are : '__DependsOn__', '__Children__' each of them is, by default, creating by itself a List of clickable ticket IDs, and i'd like to add subject and formatting.
Also, in /share/html/Elements/RT__Ticket/ColumnMap, i can see that the 'ExtendedStatus' is doing some query for dependedon tickets, so i can try to do something similar, but i can't find the same things for 'Children' or 'DependsOn' If someone can point me at the sourcecode trigered by the above fields, i could change it to suit my needs thank you, Raphaël MOUNEYRES Gerard FENELON <[email protected]> Envoyé par : [email protected] 09/08/2011 12:17 A RT Users Mailing List <[email protected]> cc Objet Re: [rt-users] adding Ticket links in search result Hi Raphael keep to the list. In particular because I don't have the answer to this further question. I have never tried anything like what you are trying. It is possible that for this you might have to use a ColumnMap However concerning "display the Ticket subject next to his number" I believe that '__id__ __Subject__ ' should work. Gerard On 2011-08-09 11:28, Raphaël MOUNEYRES wrote: Hi Gerard, i've tried some but i'm not sure to be able to do conditional formatting such as : % my $inactive = $member->QueueObj->IsInactiveStatus($member->Status); <span class="<% $inactive ? 'ticket-inactive' : '' %>"> <%$member->Id%>: (<%$member->OwnerObj->Name%>) <%$member->Subject%> [<% loc($member->Status) %>] </span> for example, if i do ' <b><a href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a></b>/TITLE:#', '<span class="ticket-inactive">__Children__</span>' for sure all children tickets are displayed as ticket-inactive, but not depending on their actual status... Also i'd like to display the Ticket subject next to his number.... Well i'm doing more experiments now, but any other hints are welcome. Raphaël MOUNEYRES Gerard FENELON <[email protected]> Envoyé par : [email protected] 09/08/2011 11:08 A [email protected] cc Objet Re: [rt-users] adding Ticket links in search result Hello you can do a lot of things in the advanced tab of the search interface such as '<b><a href="/Ticket/Modify.html?id=__id__">__id__</a></b>/TITLE:#', '<span class="yoyodine-status-__StatusNoLoc__">__ExtendedStatus__</span>', '<span class="yoyodine-severity-__CustomField.{Severity}__">__CustomField.{Severity}__</span>', '<span class="yoyodine-priority-__CustomField.{Customer priority}__">__CustomField.{Customer priority}__</span>', I would say, use this when you want to tweek the display. Use ColumnMap when you have to calculate values Gerard On 2011-08-09 10:48, Raphaël MOUNEYRES wrote: Hello, i'm trying to build a search wich would have a colum displaying the tickets links exactly the same way as is TicketDisplay page (with 3.8 install) I found two things : - this code related to the above page is in /opt/rt3/share/html/Elements/ShowLinks - in ticket search engine, i can display children/DependsOn links, but the result will only show ticket ids without formatting. Should i create a new ColumnMap (as recently discussed) pasting some code from the ShowLinks File, or any simpler way to modify the existing colums ? Could someone help me choose the best way to go ? After a few month dealing with RT, i've been gaining some perl programming experience, thanks guys ! Raphaël MOUNEYRES -------- 2011 Training: http://bestpractical.com/services/training.html # " Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés." ****** " This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system." #
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