On Fri, Aug 12, 2011 at 01:15:45PM +0100, Jayden Morse wrote: > Hi, > > when I try to login in Request Tracker 4.0.1 I get the following error > messages in Apache: > > [Fri Aug 12 07:50:44 2011] [error]: FAILED LOGIN for root from 10.23.8.56 > (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:655) > [Fri Aug 12 09:50:48 2011] [warn] [client 10.23.8.56] mod_include: Options > +Includes (or > IncludesNoExec) wasn't set, INCLUDES filter removed, referer: > http://RTRACK01:8080/ > > [Fri Aug 12 11:57:00 2011] [error]: FAILED LOGIN for rt_user from > 10.23.8.56 > (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:655) > [Fri Aug 12 13:57:00 2011] [warn] [client 10.23.8.56] mod_include: Options > +Includes (or > IncludesNoExec) wasn't set, INCLUDES filter removed, referer: > http://RTRACK01:8080/NoAuth/Login.html > > First I tried to login as root with no password respectively with the > root-password of the > linux-server, but it didn't work as well. > > I also tried to login as rt_user with password "rt_pass". > > This is my configuration before I installed Request Tracker. > > ./configure --prefix=/opt/rt4 --with-web-user=rt_user --with-web-group=rt > --with-db-database=rt4 --with-db-rt-pass=mypassword --with-db-type=mysql > --with-rt-group=rt > --with-apachectl=/../opt/lampp/bin/apachectl > > In the mysql database table "Users" there is a user "RT_System", "Nobody" > and "root" Since the > first two users are system users I guess that I have to login as root? > > Where do I have to set the mod_include according to the error message?
The mod_include is some error in your apache config, it isn't part of the standard RT apache config. > Is there a standard password for the root-user in RT? Yes, it's documented in the README. password. The README reminds you to change it ASAP -kevin
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