Hi, when I try to login in Request Tracker 4.0.1 I get the following error messages in Apache:
[Fri Aug 12 07:50:44 2011] [error]: FAILED LOGIN for root from 10.23.8.56 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:655) [Fri Aug 12 09:50:48 2011] [warn] [client 10.23.8.56] mod_include: Options +Includes (or IncludesNoExec) wasn't set, INCLUDES filter removed, referer: http://RTRACK01:8080/ [Fri Aug 12 11:57:00 2011] [error]: FAILED LOGIN for rt_user from 10.23.8.56 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:655) [Fri Aug 12 13:57:00 2011] [warn] [client 10.23.8.56] mod_include: Options +Includes (or IncludesNoExec) wasn't set, INCLUDES filter removed, referer: http://RTRACK01:8080/NoAuth/Login.html First I tried to login as root with no password respectively with the root-password of the linux-server, but it didn't work as well. I also tried to login as rt_user with password "rt_pass". This is my configuration before I installed Request Tracker. ./configure --prefix=/opt/rt4 --with-web-user=rt_user --with-web-group=rt --with-db-database=rt4 --with-db-rt-pass=mypassword --with-db-type=mysql --with-rt-group=rt --with-apachectl=/../opt/lampp/bin/apachectl In the mysql database table "Users" there is a user "RT_System", "Nobody" and "root" Since the first two users are system users I guess that I have to login as root? Where do I have to set the mod_include according to the error message? Is there a standard password for the root-user in RT? Regards, Mark
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