*To replicate this issue:* Configuration -> Queues -> <Queue Name> -> Watchers -> Check the box next to the group (Systems) -> Save Changes
*Results * - Could not remove that principal as a Cc for this queue The log file at /opt/rt3/var/log/rt.log says: [Fri Aug 12 21:13:21 2011] [warning]: User not loaded. (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1490) [Fri Aug 12 21:13:21 2011] [warning]: Unable to revoke delegated rights for principal 2746 (/opt/rt3/bin/../lib/RT/GroupMember_Overlay.pm:342) [Fri Aug 12 21:13:21 2011] [error]: Failed to delete 44 as a member of group 28: Member not deleted (/opt/rt3/bin/../lib/RT/Queue_Overlay.pm:955) I've tried this every way I can think of. I even specifically granted a user with ModifyQueueWatchers for that queue and tried that. It doesn't work. I found a two discussions about this but neither of them were conclusive: - http://lists.fsck.com/pipermail/rt-users/2011-March/069477.html - http://www.gossamer-threads.com/lists/rt/users/100612 The SuperUser (root) should not have a problem doing this. The "User not loaded" error in the logs confuses me as well. I checked to make sure that all the users within the group called 'Systems' actually exist and are granted rights. Not sure what user its talking about in that error message. The Systems user is a Watcher for both CC and AdminCC (I don't know why someone set it to both, but I want to remove it from at least one of those if not both). Thanks for reading and in advance for any help anyone can provide. -- Landon Stewart <[email protected]> SuperbHosting.Net by Superb Internet Corp. Toll Free (US/Canada): 888-354-6128 x 4199 Direct: 206-438-5879 Web hosting and more "Ahead of the Rest": http://www.superbhosting.net
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
