Hi, I'm pretty sure rt-users@ list can help you better with first steps in customizing RT. Ccing it, instead of devel list. Comments inlined below.
On Sat, Aug 20, 2011 at 6:30 PM, SathiyaMoorthy SP <[email protected]> wrote: > Hi, > I would like to a new section with certain columns & rows. Similar like > basics or people section, i am thinking of adding a new section for Ticket > display. That whole information block rendered in html/Ticket/Elements/ShowSummary, as far as I recall it has 4 callbacks for all corners of the block to put new smaller boxes with info. > I understand like, i have to add required tables to database. But which is > the best way for showing the new section, allowing the user to add, edit, > delete to the new section - which part of the code i should look at. Do you really need a new table? RT have custom fields and attributes. > So far, i came to know that, i have to write required callbacks, edit HTML > files, things like that. > But i would like to know what are the files i should look at ? What is the > best method ? Is there any official documentation available ? A normal user > who knows perl can do it ? or not ? http://requesttracker.wikia.com/wiki/Customizing is good start. > Thanks for any of your reply. > Cheers. > Moorthy. > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA — September 26 & 27, 2011 > * San Francisco, CA, USA — October 18 & 19, 2011 > * Washington DC, USA — October 31 & November 1, 2011 > * Melbourne VIC, Australia — November 28 & 29, 2011 > * Barcelona, Spain — November 28 & 29, 2011 > List info: http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel > > -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
