----- Original Message ----- > From: "Yan Seiner" <y...@seiner.com>
> Is there anything like su for RT? I'd like to be able to check on users' > ability to see certain tickets. It's disruptive to ask them (and keep > asking them while I figure out which layer of permissions is causing > me headaches.) Any way I can use something like 'su' to assume a user's > identity without knowing their password? You're looking for something like Zimbra Admin's "Become This User". I don't think RT3 had that, at least native; I don't remember whether I found an extension to do it. I seem to think I might have. Can't speak to RT4 yet. That's next week. :-) Cheers, -- jra -- Jay R. Ashworth Baylink j...@baylink.com Designer The Things I Think RFC 2100 Ashworth & Associates http://baylink.pitas.com 2000 Land Rover DII St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274 -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
