On 08/25/2011 09:27 PM, Jain Jacob wrote: > We are trying to set up ranking for tickets (should be unique) in a > particular queue. Is there a way to implement this with custom field or > with any other method. Any suggestion will be appreciated.
You'll have to explain more what you mean. It sounds like maybe you just want a clever use of priority or dates. You can, of course, create a ticket custom field named "Ranking" and do what you'd like with it. Thomas -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
