On Fri, Aug 26, 2011 at 12:12:41PM -0400, Jain Jacob wrote: > We need to implement straight ranking for tickets in a particular queue. > In other words the > value should be unique for each ticket in a particular queue. Suppose if > we use custom field > to rank the tickets how we can ensure that the value we enter is unique > for that queue and not > repeated. Please let me know if you need further details.
You'll need to write a Scrip that examines the other settings in your queue to determine if a number is valid. You could actually do it as an external custom field that only offers a dropdown list of numbers that aren't taken elsewhere in the queue. There is documentation in the docs directory about external custom fields. The simplest way may be to use the built in priority field, since many things auto-sort by it, but either way you're going to need a Scrip that checks when you change the field to see if the input was valid. -kevin
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