Hey Mike,
You need to do it using the Advanced Edit and add the following
line, if its is not the last part you will need to add a comma at the end.
The main problem is that it will not work well with tickets already owned,
since you can not take an already taken ticket. '<a href="__WebPath__/Ticket/Display.html?Action=Take&id=__id__">__loc(Take)__</a>/TITLE:NBSP' From: [email protected] [mailto:[email protected]] On Behalf Of Mike Johnson Sent: Monday, August 29, 2011 11:41 AM To: [email protected] Subject: [rt-users] Search Format - Take button Hi everyone, So I'm trying to build a search that I'll put on a dashboard and on my RT At a Glance. I want to have the "Take" button in it just like the "10 newest unowned" widget that is delivered with RT. How do I do that in the query builder? I know I can make the ticket id a link to take it... but I want a seperate button as my users are used to that "Take" button... Is it possible? Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: [email protected]
PGP.sig
Description: PGP signature
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
