Much appreciated to both of you. I didn't think to click on that edit and steal it from there.
The search I was wanting to add it to was indeed a search of Owner = Nobody, so Take will always work... But thinking along those lines... could probably add a steal button to searches that show tickets with owners... '<a href="__WebPath__/Ticket/Display.html?Action=Steal&id=__id__">__loc(Steal)__</a>/TITLE:NBSP' I haven't tested the above, just took what Christopher wrote and adjusted it. Thanks folks! Mike. On Mon, Aug 29, 2011 at 11:55 AM, Andrew Wagner <[email protected]> wrote: > Mike, > > I think you have to do that through the advanced view. If you look at the > default unowned ticket search in advanced view. To do this, click on Edit, > then click on the link next to "Edit the Predefined Search Itself", then > click on the advanced link. The "Take" feature should be implemented at > the bottom of the format window. From there, you can see how they define > the location of the Take link and how it is formatted. It looks to use a > special location defined specifically for the Take link: "__loc(Take)__" > > Andrew Wagner > Assistant Network [email protected] > 265-5710 > Room 370B > Wisconsin Center for Education Research (WCER)www.wcer.wisc.edu > > > On 8/29/2011 10:40 AM, Mike Johnson wrote: > > Hi everyone, > > So I'm trying to build a search that I'll put on a dashboard and on my RT > At a Glance. > > I want to have the "Take" button in it just like the "10 newest unowned" > widget that is delivered with RT. > > How do I do that in the query builder? > > I know I can make the ticket id a link to take it... but I want a seperate > button as my users are used to that "Take" button... > > Is it possible? > > Thanks! > Mike. > > -- > Mike Johnson > Datatel Programmer/Analyst > Northern Ontario School of Medicine > 955 Oliver Road > Thunder Bay, ON P7B 5E1 > Phone: (807) 766-7331 > Email: [email protected] > > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA — September 26 & 27, 2011 > * San Francisco, CA, USA — October 18 & 19, 2011 > * Washington DC, USA — October 31 & November 1, 2011 > * Melbourne VIC, Australia — November 28 & 29, 2011 > * Barcelona, Spain — November 28 & 29, 2011 > > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA — September 26 & 27, 2011 > * San Francisco, CA, USA — October 18 & 19, 2011 > * Washington DC, USA — October 31 & November 1, 2011 > * Melbourne VIC, Australia — November 28 & 29, 2011 > * Barcelona, Spain — November 28 & 29, 2011 > -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: [email protected]
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
