At the point a ticket in a particular queue is created, how can I also copy this to a separate e-mail address ? I'm assuming that you use a scrip using the "On Create" condition but then using the Custom Action Preparation/cleanup code ? We're using version 3.6.5.
Thanks, Alison -- ++++++++++++++++++++++++++++++++++++++++++++++ Alison Downie, User Support Manager School of Informatics, University of Edinburgh Room 2.43, Informatics Forum 10 Crichton Street, EH8 9AB Tel: 650 3095 ++++++++++++++++++++++++++++++++++++++++++++++ The University of Edinburgh is a charitable body, registered in Scotland, with registration number SC005336. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
