On Tue, Aug 30, 2011 at 03:55:30PM +0100, Alison Downie wrote: > > At the point a ticket in a particular queue is created, how can I > also copy this to a separate e-mail address ? I'm assuming that you > use a scrip using the "On Create" condition but then using the > Custom Action Preparation/cleanup code ? We're using version 3.6.5.
You could make the email address an AdminCc if you also want them to get correspondences. You could say On Create Notify Other Recipients and use a custom template that has a Cc or Rt-Send-Cc line in it. There are several ways to do that -kevin
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