[rt-users] Creating RT Reminders via Scrip

[Andrew Wagner]

Hello,




*my $tix = $self->TicketObj;
my $duedate = RT::Date->new($RT::SystemUser);
my $subject = "Test Subject";
my $owner = $tix->Owner;
my $reminder = RT::Reminders->new($RT::SystemUser);

$duedate->SetToNow();
$duedate->AddDays( 3 );


return 1;*

The error messages in the debug log are:*





*my ( $status, $msg ) = $reminder->Create(
        Subject => $args{'Subject'},
        Owner => $args{'Owner'},
        Due => $args{'Due'},
        RefersTo => $self->Ticket,
        Type => 'reminder',
        Queue => $self->TicketObj->Queue,
    );*



I'd appreciate any feedback!

--
Andrew Wagner
Assistant Network Administrator
aawag...@wisc.edu
265-5710
Room 370B
Wisconsin Center for Education Research (WCER)
www.wcer.wisc.edu

I am running into an issue with a simple scrip that I want to use to generate a reminder for the owner of a ticket when its status changes to stalled. I have the conditions working but the action script returns some errors. Here is the action script that I wrote according to the RT::Date and RT::Reminders perldocs. $reminder->Add( Subject => $subject, Owner => $owner, Due => $duedate->ISO ); [Wed Aug 31 16:21:27 2011] [debug]: Tried to load a bogus ticket id: '' (/opt/rt4/sbin/../lib/RT/Ticket.pm:158) [Wed Aug 31 16:21:27 2011] [debug]: '' not a recognised queue object. (/opt/rt4/sbin/../lib/RT/Ticket.pm:273) [Wed Aug 31 16:21:27 2011] [debug]: RT::Ticket=HASH(0x2b986db2a320) No queue given for ticket creation. (/opt/rt4/sbin/../lib/RT/Ticket.pm:278)* In the Reminders.pm file, these errors are generated from this ticket creation object within RT::Reminders->Add: Any ideas why this might be throwing null results for $self->Ticket and $self->TicketObj? Do I need to call the RT::Reminders->Ticket and RT::Reminders->TicketObj methods earlier in the script? Should I not be creating the RT::Reminders object as system user?

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