On Wed, Aug 31, 2011 at 11:36:01AM -0500, Andrew Wagner wrote: > Hello, > > I am running into an issue with a simple scrip that I want to use to > generate a reminder for > the owner of a ticket when its status changes to stalled. I have the > conditions working but > the action script returns some errors. Here is the action script that I > wrote according to > the RT::Date and RT::Reminders perldocs.
Have a look at Ticket/Reminders.html for the code that creates Reminders.
Creating an RT::Reminders object manually means that there is no
$self->TicketObj, leading to your problem.
I suspect you want $self->TicketObj->Reminders->Add(....)
-kevin
> my $tix = $self->TicketObj;
> my $duedate = RT::Date->new($RT::SystemUser);
> my $subject = "Test Subject";
> my $owner = $tix->Owner;
> my $reminder = RT::Reminders->new($RT::SystemUser);
>
> $duedate->SetToNow();
> $duedate->AddDays( 3 );
>
> $reminder->Add( Subject => $subject, Owner => $owner, Due => $duedate->ISO
> );
> return 1;
>
> The error messages in the debug log are:
>
> [Wed Aug 31 16:21:27 2011] [debug]: Tried to load a bogus ticket id: ''
> (/opt/rt4/sbin/../lib/RT/Ticket.pm:158)
> [Wed Aug 31 16:21:27 2011] [debug]: '' not a recognised queue object.
> (/opt/rt4/sbin/../lib/RT/Ticket.pm:273)
> [Wed Aug 31 16:21:27 2011] [debug]: RT::Ticket=HASH(0x2b986db2a320) No
> queue given for ticket
> creation. (/opt/rt4/sbin/../lib/RT/Ticket.pm:278)
>
> In the Reminders.pm file, these errors are generated from this ticket
> creation object within
> RT::Reminders->Add:
>
> my ( $status, $msg ) = $reminder->Create(
> Subject => $args{'Subject'},
> Owner => $args{'Owner'},
> Due => $args{'Due'},
> RefersTo => $self->Ticket,
> Type => 'reminder',
> Queue => $self->TicketObj->Queue,
> );
>
> Any ideas why this might be throwing null results for $self->Ticket and
> $self->TicketObj? Do
> I need to call the RT::Reminders->Ticket and RT::Reminders->TicketObj
> methods earlier in the
> script? Should I not be creating the RT::Reminders object as system user?
>
> I'd appreciate any feedback!
>
> --
> Andrew Wagner
> Assistant Network Administrator
> [1][email protected]
> 265-5710
> Room 370B
> Wisconsin Center for Education Research (WCER)
> [2]www.wcer.wisc.edu
>
> References
>
> Visible links
> 1. mailto:[email protected]
> 2. http://www.wcer.wisc.edu/
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Chicago, IL, USA ? September 26 & 27, 2011
> * San Francisco, CA, USA ? October 18 & 19, 2011
> * Washington DC, USA ? October 31 & November 1, 2011
> * Melbourne VIC, Australia ? November 28 & 29, 2011
> * Barcelona, Spain ? November 28 & 29, 2011
pgpY5YotGBpJG.pgp
Description: PGP signature
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
