Chris, I would guess client == Requestor? I would disable the scrip On Create notify AdminCC and create a new one with Action Notify Admin but with User defined condition. Your condition code will depend how you can distinguish that the requestor is not a member of the admincc group, for example if you expect the requestors to be from a different domain to your admin cc you can try;
If ($self->TransactionObj->Type eq ‘Create’ and
$self->TicketObj->Requestors->MemberEmailAddressesAsString !~
/your_admincc_\@domain/) {
return 1;
} else {
return undef;
}
Roy
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From: [email protected]
[mailto:[email protected]] On Behalf Of Christian Bauer
Sent: 09 September 2011 10:09
To: [email protected]
Subject: [rt-users] Costum Condition AdminCC Notification
Hello there.
Maybe you can help me with this issue.
I want RT only to send AdminCC Notifications on ticket create if the client is
not equal to the owner.
I need it because, if an admin creates a ticket on his own behalf, the other
admins should not be notified.
Thank you in advance
Cheers
Chris
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