Hi, On Create, but creator is not owner:
my $txn = self->TransactionObj; return 0 unless $txn->Type eq 'Create'; return 0 if $txn->Creator == $self->TicketObj->Owner; return 1; On Fri, Sep 9, 2011 at 1:08 PM, Christian Bauer <[email protected]> wrote: > Hello there. > > > > Maybe you can help me with this issue. > > I want RT only to send AdminCC Notifications on ticket create if the client > is not equal to the owner. > > > > I need it because, if an admin creates a ticket on his own behalf, the other > admins should not be notified. > > > > Thank you in advance > > > > Cheers > > Chris > > > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA — September 26 & 27, 2011 > * San Francisco, CA, USA — October 18 & 19, 2011 > * Washington DC, USA — October 31 & November 1, 2011 > * Melbourne VIC, Australia — November 28 & 29, 2011 > * Barcelona, Spain — November 28 & 29, 2011 > -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
