On Thu, Sep 22, 2011 at 09:08:18AM -0400, Ryan Frantz wrote: > List, > I'm using RT 4.0.2 with the 'UpdateStatus' display column set under the "x > highest priority > tickets I own" display and I have found that when requestors reply to > tickets, and that column > updates with the link named "New", I can click the link to take me to the > reply, but there is > no option at the top of the page to acknowledge that the new messages have > been read. Is > there a permission or configuration option that needs to be set to enable > this? > Otherwise, it always looks like the ticket has a new message, because we > can't clear it.
You want to set ShowUnreadMessageNotifications, either globally or as a user pref. -kevin
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