----- Original Message ----- > From: "Kevin Falcone" <[email protected]> > To: [email protected] > Sent: Thursday, September 22, 2011 10:34:47 AM > Subject: Re: [rt-users] Clicking "New" Doesn't Acknowledge New Messages > On Thu, Sep 22, 2011 at 09:08:18AM -0400, Ryan Frantz wrote: > > List, > > I'm using RT 4.0.2 with the 'UpdateStatus' display column set > > under the "x highest priority > > tickets I own" display and I have found that when requestors > > reply to tickets, and that column > > updates with the link named "New", I can click the link to take > > me to the reply, but there is > > no option at the top of the page to acknowledge that the new > > messages have been read. Is > > there a permission or configuration option that needs to be set > > to enable this? > > Otherwise, it always looks like the ticket has a new message, > > because we can't clear it. > > You want to set ShowUnreadMessageNotifications, either globally or as > a user pref.
Ahhh. I did not think to look in the user preferences and/or global/site config for something related to this. I was digging through permissions. Thanks, Ryan > > -kevin > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA � September 26 & 27, 2011 > * San Francisco, CA, USA � October 18 & 19, 2011 > * Washington DC, USA � October 31 & November 1, 2011 > * Melbourne VIC, Australia � November 28 & 29, 2011 > * Barcelona, Spain � November 28 & 29, 2011 -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
