To Steve - To your first question, "1. Notify via email a group that a ticket has been submitted. (EX: Someone submits a ticket to General & it emails the admins)."
Try setting the group as AdminCCs for the General queue, add a scrip for the General queue with condition 'On Create', action 'Notify AdminCcs', with any apppropriate template. Sharon Belliveau Federal Reserve Board -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
