I don't see a field where I can set the Admin CC address. I can set the "reply to addresses" but no Admin CC addresses. It looks like people would have to enter them in each time. Am I looking in the wrong spot? I'm on 3.8.10 so far.
Steve -----Original Message----- From: [email protected] [mailto:[email protected]] Sent: Thursday, September 22, 2011 1:20 PM To: [email protected]; Cena, Stephen (ext. 300) Subject: I need two scrips (Cena, Stephen (ext. 300)) To Steve - To your first question, "1. Notify via email a group that a ticket has been submitted. (EX: Someone submits a ticket to General & it emails the admins)." Try setting the group as AdminCCs for the General queue, add a scrip for the General queue with condition 'On Create', action 'Notify AdminCcs', with any apppropriate template. Sharon Belliveau Federal Reserve Board -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
