On 22 Sep 2011, at 16:15, "Cena, Stephen (ext. 300)" <[email protected]> wrote:
Ok; I've given up on trying to customize RT. My PERL skills are too rusty, and I can't find suitable references to show me what I need to call in RT. Does anyone have scrips that do these two things: 1. Notify via email a group that a ticket has been submitted. (EX: Someone submits a ticket to General & it emails the admins). 2. A ticket gets created using an email that has no account associated with it. When an account gets created, automatically assign them a random password & email them with it. I really like RT, but the only way it seems to get any real help is to pay for support. Steve -------- There are scrips for doing both of these things on the wiki: http://requesttracker.wikia.com/wiki -- Richard Clark [email protected]
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