On 09/26/2011 06:09 AM, Bart wrote:
> I'm kinda stubbed since 480 comes down to 27000 minutes, I don't know if
> that's too much and if so what the maximum amount could be (16000
> something?), if there's a maximum then we'd want to use that instead.
>
> In case your wondering, 480 is about 3 months. We want to use that
> setting for e.g. problems or long running changes.
>
> So, does anyone know if there's a limit to the height of the SLA
> plugin's resolve time in BusinessMinutes?
>From the add_seconds method in Business::Hours:
# the maximum time after which we stop searching for business hours
my $MAXTIME = ( 30 * 24 * 60 * 60 ); # 30 days
and later:
if ( $end >= $start + $MAXTIME ) {
return -1;
}
I believe this arbitrary limit is to prevent endless loops with
pathological configurations and bound the search time. It's come up
before on this mailing list, and I know some folks have simply patched
the module to use a higher $MAXTIME.
Thomas
--------
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 & 27, 2011
* San Francisco, CA, USA October 18 & 19, 2011
* Washington DC, USA October 31 & November 1, 2011
* Melbourne VIC, Australia November 28 & 29, 2011
* Barcelona, Spain November 28 & 29, 2011
