Hi, I recall some solution was posted a few years back to the list or wiki, but don't remember anyone wrapped it as an extension.
On Wed, Sep 28, 2011 at 9:33 AM, Kristofer Pettijohn <[email protected]> wrote: > Hello, > > I am currently using OTRS, and am evaluating RT. One feature that OTRS has > that is a requirement for us is to remove the ticket number from the subject > line and leave the customers subjects in tact, yet being able to change the > title of the ticket in the system. > > Is RT able to do this? Parse incoming emails and match replies to the ticket > by message-id's and references, as well as retain the original subject of the > email but yet keep our adjusted ticket title in the system? > > Kris > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA September 26 & 27, 2011 > * San Francisco, CA, USA October 18 & 19, 2011 > * Washington DC, USA October 31 & November 1, 2011 > * Melbourne VIC, Australia November 28 & 29, 2011 > * Barcelona, Spain November 28 & 29, 2011 > -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
