On 09/28/2011 05:54 AM, Dr Tim Cutts wrote: >> I recall some solution was posted a few years back to the list or >> wiki, but don't remember anyone wrapped it as an extension. > > I suspect any such method will be quite fragile, since it will depend > closely on the end user's mail user agent, and their mail provider's > mail transfer agent, doing the right thing with message ID's, > In-reply-to headers and so on. In my experience quite a lot of mail > clients don't do that properly.
The other problem such header matching creates is attaching email to completely unrelated existing tickets when a person tries to create a new ticket by replying to a ticket mail and clearing the subject and content. This question comes up on the mailing list from time to time. I suggest you search the archives. Thomas -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
