On Thu, Sep 29, 2011 at 06:39:03PM -0300, Daniel Silveira wrote: > Hi, > > I have the exact same problem with a very simple test-only scrip: > > Condition: on a transaction > Action: user defined > Stage: TransactionBatch > > Action code: > $RT::Logger->info($self->TransactionObj->Id);
There are two action boxes. Custom action preparation code: Custom action cleanup code: Which one did you put the log in. What did you put in the other one. -kevin > Every transaction generated fires twice this scrip. If I chage the stage > to TransactionCreate, > then it works. > > Logfile: > [Thu Sep 29 19:12:47 2011] [info]: 323732 ((eval 1558):1) > [Thu Sep 29 19:12:47 2011] [info]: 323732 ((eval 1566):1) > [Thu Sep 29 19:12:55 2011] [info]: 323733 ((eval 1582):1) > [Thu Sep 29 19:12:55 2011] [info]: 323733 ((eval 1590):1) > Thank you. > Daniel Silveira > > On Thu, Sep 29, 2011 at 11:10:20AM -0400, Xin, Qiao wrote: > > Hi, > > > > I have a scrip to to check when the ticket status changes. If I put it as > TransactionBatch mode, > > each time I change the ticket status, the scrip got fired twice and there > will be dupllicated emails > > sent out. I had to use TransactionBatch, since we want an email > notification to be sent out when > > either > > 1. the user use reply and modify the ticket status > > 2. modify the ticket status > > > > TransactionBatch works fine when user reply and modify ticket status but > got duplicated emails when > > just change ticket status. > > Please show your scrip configuration > > -kevin > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * San Francisco, CA, USA ? October 18 & 19, 2011 > * Washington DC, USA ? October 31 & November 1, 2011 > * Melbourne VIC, Australia ? November 28 & 29, 2011 > * Barcelona, Spain ? November 28 & 29, 2011
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-------- RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
