On Wed, Oct 05, 2011 at 02:44:41PM -0300, Daniel Silveira wrote: > Thank you, Kevin. > Do you suggest any workaround for this?
Don't use TransactionBatch until a patch has been produced or write a clever Prepare or Condition that skips the second run. -kevin > >>> Kevin Falcone <[email protected]> 10/04/11 2:23 pm >>> > Have a look at > [1]http://issues.bestpractical.com/Ticket/Display.html?id=18426 > > -kevin > > On Tue, Oct 04, 2011 at 01:32:48PM -0300, Daniel Silveira wrote: > > Ok. > > Put the log on both boxes. Preparation and Commit (clean-up): > > > > Condition: on transaction > > Action: User Defined > > Template: Global template: Blank > > Stage: TransactionBatch > > Custom condition: > > empty > > Custom action preparation code: > > $RT::Logger->info("Preparation-box - Id: > ".$self->TransactionObj->Id); > > return 1; > > Custom action cleanup code: > > $RT::Logger->info("Commit-box - Id: ".$self->TransactionObj->Id); > > return 1; > > > > > > The log shows: > > [Tue Oct 4 16:27:24 2011] [info]: Preparation-box - Id: 323773 > ((eval 1629):1) > > [Tue Oct 4 16:27:24 2011] [info]: Commit-box - Id: 323773 ((eval > 1635):1) > > [Tue Oct 4 16:27:24 2011] [info]: Preparation-box - Id: 323773 > ((eval 1641):1) > > [Tue Oct 4 16:27:24 2011] [info]: Commit-box - Id: 323773 ((eval > 1647):1) > > It doesn't happen with "On Comment" or "On correspond". Only "On > transaction". > > Any sugestion? > > What could be wrong? > > Daniel Silveira > > >>> Ruslan Zakirov <[email protected]> 09/30/11 7:16 pm >>> > > Hi, > > > > Add logging into preparation and commit blocks at the same time. It's > > expected that preparation stage can be executed several times and > > commit code never executed. This is the reason why you shouldn't > > change anything in the preparation code. > > > > On Fri, Sep 30, 2011 at 9:09 PM, Daniel Silveira > > <[email protected]> wrote: > > > I tried both action boxes, the same problem happened. > > > My RT is 4.0.2 fresh install, imported database from RT 3.8.8. > > > To add more info, I changed the log a bit. The configuration now is: > > > > > > Condition: on transaction > > > Action: User Defined > > > Template: Global template: Blank > > > Stage: TransactionBatch > > > > > > Custom condition: > > > empty > > > Custom action preparation code: > > > $RT::Logger->info("Id: ".$self->TransactionObj->Id); > > > $RT::Logger->info("Field: ".$self->TransactionObj->Field); > > > $RT::Logger->info("Type: ".$self->TransactionObj->Type); > > > $RT::Logger->info("NewValue: > ".$self->TransactionObj->NewValue ); > > > return 1; > > > Custom action cleanup code: > > > return 1; > > > > > > The log after changing the Time Worked to 30min: > > > > > > [Fri Sep 30 16:58:08 2011] [info]: Id: 323754 ((eval 1836):1) > > > [Fri Sep 30 16:58:08 2011] [info]: Field: TimeWorked ((eval 1836):2) > > > [Fri Sep 30 16:58:08 2011] [info]: Type: Set ((eval 1836):3) > > > [Fri Sep 30 16:58:08 2011] [info]: NewValue: 30 ((eval 1836):4) > > > [Fri Sep 30 16:58:08 2011] [info]: Id: 323754 ((eval 1854):1) > > > [Fri Sep 30 16:58:08 2011] [info]: Field: TimeWorked ((eval 1854):2) > > > [Fri Sep 30 16:58:08 2011] [info]: Type: Set ((eval 1854):3) > > > [Fri Sep 30 16:58:08 2011] [info]: NewValue: 30 ((eval 1854):4) > > > I noticed that the problem doesn't happen when the scrip is acting > upon "on > > > comment" condition. > > > But with other conditions like "On Status Change" and "On Owner > Change" the > > > problem persists. > > > If I change the action to "Send Email", which is what i want, the > system > > > sends 2 emails. > > > > > > Thanks in advance. > > > Daniel Silveira > > >>>> Kevin Falcone <[email protected]> 09/29/11 6:56 pm >>> > > > On Thu, Sep 29, 2011 at 06:39:03PM -0300, Daniel Silveira wrote: > > >> Hi, > > >> > > >> I have the exact same problem with a very simple test-only > scrip: > > >> > > >> Condition: on a transaction > > >> Action: user defined > > >> Stage: TransactionBatch > > >> > > >> Action code: > > >> $RT::Logger->info($self->TransactionObj->Id); > > > > > > There are two action boxes. > > > > > > Custom action preparation code: > > > Custom action cleanup code: > > > > > > Which one did you put the log in. > > > What did you put in the other one. > > > > > > -kevin > > > > > >> Every transaction generated fires twice this scrip. If I chage > the > > >> stage to TransactionCreate, > > >> then it works. > > >> > > >> Logfile: > > >> [Thu Sep 29 19:12:47 2011] [info]: 323732 ((eval 1558):1) > > >> [Thu Sep 29 19:12:47 2011] [info]: 323732 ((eval 1566):1) > > >> [Thu Sep 29 19:12:55 2011] [info]: 323733 ((eval 1582):1) > > >> [Thu Sep 29 19:12:55 2011] [info]: 323733 ((eval 1590):1) > > >> Thank you. > > >> Daniel Silveira > > >> > > >> On Thu, Sep 29, 2011 at 11:10:20AM -0400, Xin, Qiao wrote: > > >> > Hi, > > >> > > > >> > I have a scrip to to check when the ticket status changes. If I > put it > > >> as TransactionBatch mode, > > >> > each time I change the ticket status, the scrip got fired twice > and > > >> there will be dupllicated emails > > >> > sent out. I had to use TransactionBatch, since we want an email > > >> notification to be sent out when > > >> > either > > >> > 1. the user use reply and modify the ticket status > > >> > 2. modify the ticket status > > >> > > > >> > TransactionBatch works fine when user reply and modify ticket > status > > >> but got duplicated emails when > > >> > just change ticket status. > > >> > > >> Please show your scrip configuration > > >> > > >> -kevin > > > > > >> -------- > > >> RT Training Sessions > (http://bestpractical.com/services/training.html) > > >> * San Francisco, CA, USA ? October 18 & 19, 2011 > > >> * Washington DC, USA ? October 31 & November 1, 2011 > > >> * Melbourne VIC, Australia ? November 28 & 29, 2011 > > >> * Barcelona, Spain ? November 28 & 29, 2011 > > > > > > > > > -------- > > > RT Training Sessions > (http://bestpractical.com/services/training.html) > > > * San Francisco, CA, USA -- October 18 & 19, 2011 > > > * Washington DC, USA -- October 31 & November 1, 2011 > > > * Melbourne VIC, Australia -- November 28 & 29, 2011 > > > * Barcelona, Spain -- November 28 & 29, 2011 > > > > > > > -- > > Best regards, Ruslan. > > > -------- > > RT Training Sessions (http://bestpractical.com/services/training.html) > > * San Francisco, CA, USA ? October 18 & 19, 2011 > > * Washington DC, USA ? October 31 & November 1, 2011 > > * Melbourne VIC, Australia ? November 28 & 29, 2011 > > * Barcelona, Spain ? November 28 & 29, 2011 > > References > > Visible links > 1. http://issues.bestpractical.com/Ticket/Display.html?id=18426 > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * San Francisco, CA, USA ? October 18 & 19, 2011 > * Washington DC, USA ? October 31 & November 1, 2011 > * Barcelona, Spain ? November 28 & 29, 2011
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-------- RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Barcelona, Spain November 28 & 29, 2011
