Hi again (want to keep the subjects seperate), We have a situation where one of our suppliers also uses RT, but when either of us send an e-mail from RT to the other (with the purpose of creating a new ticket) we don't receive an Autoreply with the ticket number of hte other side. The ticket however is created, RT simply doesn't reply.
We believe it's because of the headers that the sending RT system sends (assumption), mainly these headers are suspect: Precedence: bulk RT-Squelch-Replies-To We have no idea on where to look. We did however try this option in the RT_SiteConfig.pm but that didn't seem to change anything (although we might be wrong about that): Should RT redistribute correspondence that it identifies as machine generated? A 1 will do so; setting this to 0 will cause no such messages to be redistributed. You can also use 'privileged' (the default), which will redistribute only to privileged users. This helps to protect against malformed bounces and loops caused by auto-created requestors with bogus addresses. =cut Set($RedistributeAutoGeneratedMessages, "privileged"); We've set that one to 1 to always redistribute, but it didn't seem to do much good (so we've set it back to default). We'd like to solve this, would be nice to know each others ticket number upon creation ;) Any ideas? -- Bart
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