On Mon, Oct 10, 2011 at 07:41:30AM -0700, Laura Grella wrote: > > We are currently using RT 3.8.7. > > I am writing a ticket query using the query builder for a customer support > queue. I want to show all tickets that are owned by customer support staff. > Right now I have to enumerate all the users by showing (OWNER = '.....' OR > OWNER = '.....' OR etc...) > > What I'd like to do is just say if the owners group is 'Customer Support' > but I don't seem able to. > > I've found in the forums where someone said RequestorGroup = 'Customer > Support' but this does not return any results, and anyway, I want to know if > the Owners group is customer support, not the requestor's group. > > Is there any query syntax that would give me what I am looking for? We are > willing to upgrade if that's what it takes.
Unfortunately, I'm only aware of *Group syntax being available for Watcher Groups (Requestor, Cc, AdminCc) and not for Owner. -kevin
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