We are currently using RT 3.8.7. I am writing a ticket query using the query builder for a customer support queue. I want to show all tickets that are owned by customer support staff. Right now I have to enumerate all the users by showing (OWNER = '.....' OR OWNER = '.....' OR etc...)
What I'd like to do is just say if the owners group is 'Customer Support' but I don't seem able to. I've found in the forums where someone said RequestorGroup = 'Customer Support' but this does not return any results, and anyway, I want to know if the Owners group is customer support, not the requestor's group. Is there any query syntax that would give me what I am looking for? We are willing to upgrade if that's what it takes. Thanks, Laura -- View this message in context: http://old.nabble.com/Find-All-tickets-owned-by-users-in-a-certain-group-tp32624964p32624964.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Barcelona, Spain November 28 & 29, 2011
