Hi, I'm using RT 4.0.2. Are there any reporting tools built-in (or that integrate) into RT? I haven't been able to locate this functionality. (I know that there are Charts that can be displayed, but there doesn't apear to be a way to display the types of data that I'm looking to gather--such as trends, average time spent working a ticket, etc.)
If this functionality isn't supported by RT, are there any recommended packages for achieving this? ~ Tom -------- RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Barcelona, Spain November 28 & 29, 2011
