Hi, I'd like to setup a queue so that people can see that queue listed in the "Quick search" box on the "RT at a glance" page but only allow them to see tickets that apply to them--i.e. tickets that they own or are listed as Requestor, CC or AdminCC on.
I know the permissions for allowing them to view ticket summaries based on their relationship to the ticket, but I'm stuck on restricting what they can see within the queue (when they have permissions to view the queue in the "Quick search" box [I believe ShowTicket allows the queue to be listed in "Quick search", but that gives users the ability to see _every_ ticket in the queue). Is it possible to put this type of security in place? I searched the wiki and didn't find anything specific to this situation. ~ Tom -------- RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Barcelona, Spain November 28 & 29, 2011
