On Tue, Oct 11, 2011 at 01:54:56PM -0700, Thomas Smith wrote: > Hi, > > I'd like to setup a queue so that people can see that queue listed in > the "Quick search" box on the "RT at a glance" page but only allow > them to see tickets that apply to them--i.e. tickets that they own or > are listed as Requestor, CC or AdminCC on. > > I know the permissions for allowing them to view ticket summaries > based on their relationship to the ticket, but I'm stuck on > restricting what they can see within the queue (when they have > permissions to view the queue in the "Quick search" box [I believe > ShowTicket allows the queue to be listed in "Quick search", but that > gives users the ability to see _every_ ticket in the queue). > > Is it possible to put this type of security in place? I searched the > wiki and didn't find anything specific to this situation.
Configuration -> Queues -> Queue Name -> Groups Rights, grant Owner, Requestor, Cc, AdminCc the ShowTicket right Ensure that you haven't also handed out ShowTicket globally or more generally on the Queue level. -kevin
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