----- Original Message -----
> From: "Kevin Falcone" <[email protected]>
> To: [email protected]
> Sent: Friday, October 14, 2011 9:01:48 AM
> Subject: Re: [rt-users] RT 4.0.2: Custom Condition Fails
> On Thu, Oct 13, 2011 at 10:35:40PM -0400, Ryan Frantz wrote:
>
> Are you getting this error on startup or during the execution of the
> scrip (during ticket creation).
I'm getting the error during ticket creation.
>
...
> > The name of the custom condition is OnAfterHoursCreate and it is
> > located under
> > <myRtRoot>/local/lib/RT/Condition/. What's odd is that when I
> > look at the system condition
> > modules, I don't see a new() method defined so I'm not sure why
> > this error is occuring for
> > me. For reference, this is the code for the custom condition:
>
> The new() method is defined in RT::Condition
>
> Generally, this error means some typo between:
>
> The filename
> The package
> > package RT::Condition::OnAfterHoursCreate;
> The exec module
> > ExecModule => 'OnAfterHoursCreate',
>
> Since at least 2 of those look fine, I'd double-check the filename and
> permissions on the file (and on the directories leading to the file).
Kevin,
What's odd is that the scrip worked just fine this morning, at least once (I
swear I made no changes!):
Oct 14 07:20:46 rt2 RT: <rt-4.0.2-3121-1318591246-1717.1267-14-0@InforMed,LLC>
#1267/20086 - Scrip 14 On After Hours Create Notify On-call Support Desk Staff
(/
usr/local/rt/sbin/../lib/RT/Action/SendEmail.pm:301)
However, tickets created during business hours are again throwing the error
related to a missing new() method. I'll double-check the condition module's
name, permissions, and directory/path permissions again, to be certain.
>
> Incidentally, if you're going to write a number of these, you may find
> it useful to write an initialdata file:
>
> cat > customconditions
> @ScripConditions = (
> {Name => 'On After Hours Create',
> Description => 'A ticket is created after hours',
> ExecModule => 'OnAfterHoursCreate',
> ApplicableTransTypes => 'Create',
> }
> );
> ./sbin/rt-setup-database --action insert --datafile customconditions
> Which is a slightly simpler way to register your custom condition.
>
I'll keep this handy for future reference.
Thanks,
Ryan
> -kevin
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