Hello Thomas For example
I have 3 Tickets 1. high 2.middle 3.normal These Tickets should appear on the Dashboard "10 highest priority tickets I own" in the correct order 1. high 2. middle 3. normal but on the Dashboard "10 highest priority tickets I own" only contains one Ticket with the priority "none". The Ticket has no dependencies or sth else ; only a normal ticket which is open. however if i use the normal ticket search for these 3 Tickets and sort the tickets for priority every value is fine and the sort function is working in the correct order. 1. high 2. middle 3. normal i hope whith the help of this example the problem is more clear than before 1. The format for the query ticket search: ' /Ticket/Display.html?id=__id__ __id__ /TITLE:#', ' /Ticket/Display.html?id=__id__ __Subject__ /TITLE:Subject', '__Priority__', '__QueueName__', '__ExtendedStatus__' 2. Format Link for the Search on the Dashboard: https://server.org/Search/Results.html?Format=%27%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE%3A%23%27%2C%27%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%2FTITLE%3ASubject%27%2CPriority%2C%20QueueName%2C%20ExtendedStatus&Order=DESC&OrderBy=Priority&Query=%20Owner%20%3D%20%27__CurrentUser__%27%20AND%20(%20Status%20%3D%20%27new%27%20OR%20Status%20%3D%20%27open%27) the rt log which is in debug mode doesn't show anything in this context sorry for some inconvinience from myself .... if you need more infos just say it .... thnx for help best regards john s. -- View this message in context: http://old.nabble.com/PriorityasString%3A-Sort-function-on-dashboard-doesn%27t-work-tp32623297p32681644.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 & November 1, 2011 * Barcelona, Spain November 28 & 29, 2011