Am 19.10.2011 13:38, schrieb john s.:
Hello Thomas For example I have 3 Tickets 1. high 2.middle 3.normal
Which status and owner have the 3 tickets?
These Tickets should appear on the Dashboard "10 highest priority tickets I own" in the correct order 1. high 2. middle 3. normal but on the Dashboard "10 highest priority tickets I own" only contains one Ticket with the priority "none". The Ticket has no dependencies or sth else ; only a normal ticket which is open. however if i use the normal ticket search for these 3 Tickets and sort the tickets for priority every value is fine and the sort function is working in the correct order. 1. high 2. middle 3. normal
Can you post the query.
i hope whith the help of this example the problem is more clear than before 1. The format for the query ticket search: ' /Ticket/Display.html?id=__id__ __id__ /TITLE:#', ' /Ticket/Display.html?id=__id__ __Subject__ /TITLE:Subject', '__Priority__', '__QueueName__', '__ExtendedStatus__' 2. Format Link for the Search on the Dashboard: https://server.org/Search/Results.html?Format=%27%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE%3A%23%27%2C%27%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%2FTITLE%3ASubject%27%2CPriority%2C%20QueueName%2C%20ExtendedStatus&Order=DESC&OrderBy=Priority&Query=%20Owner%20%3D%20%27__CurrentUser__%27%20AND%20(%20Status%20%3D%20%27new%27%20OR%20Status%20%3D%20%27open%27)
Is this really the full link? There is an &RowsPerPage=50 missing at the end of the link.
the rt log which is in debug mode doesn't show anything in this context sorry for some inconvinience from myself .... if you need more infos just say it .... thnx for help best regards john s.
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 & November 1, 2011 * Barcelona, Spain November 28 & 29, 2011
