What's misleading? Message with commands applied failed, simple creation procedure was used with all commands ignored. I don't remember, but probably an option exists to avoid fallback. What do you expect to happen when commands are invalid?
Regards, Ruslan. From phone. 22.10.2011 0:19 пользователь "Aline Guedes" <[email protected]> написал: > Hello, > > I am using the plugin CommandByMail on RT 4.0.2 and I when I try to open a > ticket with status "Stalled", I get an email with the following error > message: > > "Couldn't create ticket from message with commands, fallback to standard > mailgate. > > Error: New tickets can not have status 'stalled' in this queue." > > The error message is misleading - the ticket is created, but with status > "New" instead of "Stalled". I am not sure if this is a problem on the plugin > though - the plugin expects that a new ticket id is returned by the sub > "Create" at lib/RT/Ticket.pm when ticket creation was successful. The sub > doesn't return the ticket id on this case though. Is this considered to be a > bug? > > Best regards, > Aline > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Washington DC, USA — October 31 & November 1, 2011 > * Barcelona, Spain — November 28 & 29, 2011 >
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 & November 1, 2011 * Barcelona, Spain November 28 & 29, 2011
